Transforming pool service – from reactive to proactive
Customer expectations are high and always will be. Many service businesses feel their time is consumed by overseeing staff, managing vehicles, procuring chemicals and simply trying to keep every pool clean and properly maintained.
The real challenge is the lack of real‑time intelligence from the pool itself. Technicians have a small window to get it right and leave the pool in perfect condition; what happens between visits often remains unknown until the next service call.
Success in pool service rests on consistently exceeding expectations and standing out from competitors. When pool owners feel that their water is always ready, issues are anticipated and resolved calmly and communication is clear, they stay loyal, recommend the company and invest more in their pool.
Moving to proactive and predictive service means entering a new era of higher customer retention, lower operational expenses and additional revenue from higher‑margin products and services. Tech‑enabled service is what makes this shift practical.
Tech‑enabled service, made practical
Service in every industry is becoming tech‑enabled, and pool service is no exception. For pool professionals, this means identifying—and often correcting—issues long before they escalate and before clients even notice them.
Reliable, real‑time data from the pool gives precise, actionable insight anywhere and at any time. It enables technicians to intervene remotely when appropriate and to arrive prepared for each service call, with the right parts, products and plan.
For tech‑enabled service to deliver on its promise in a pool company:
• Hardware and connected equipment must be robust, interoperable and easy to maintain.
• Data on pool performance must be accurate, timely and based on sensors professionals can trust.
• Secure cloud services must turn this data into clear guidance that supports day‑to‑day decisions and long‑term service strategies.
Cloud technology improves pool performance day after day. Real‑time service insights into essential and critical functions, combined with trend analysis, offer immediate visualisation and service‑focused interpretation of the status of all pools, spas and aquatic venues. The PoolCop Cloud becomes an ally for informed reactive and proactive service, often pointing to the answer before the question has even been asked.
Operational benefits for pool professionals
With PoolCop, a portfolio of pools becomes a managed fleet rather than a simple list of addresses. A central dashboard shows the status of all connected sites, highlighting which pools are stable and which show early signals that deserve attention.
Alerts point to concrete situations: rising filter pressure indicating the need for backwashing, abnormal water‑level trends suggesting a leak or deviations in treatment that risk affecting water quality. Instead of reacting to urgent calls, professionals can plan interventions based on urgency and impact, combining preventive visits with routine maintenance to make travel more efficient.
Trend views and historical data support clearer decisions. When a client asks about energy use, water loss or recurring issues, the professional can rely on documented curves and event logs rather than memory alone, making recommendations easier to explain and justify. Over time, this leads to better‑structured routes, reduced fuel and labour costs and a reputation for calm, controlled service—key elements in building a strong, differentiated business.
What PoolCop delivers:
REMOTE MONITORING OF ENTIRE POOL PORTFOLIO
REAL-TIME ALERTS FOR A TIMELY RESPONSE
PROACTIVE MAINTENANCE PLANNING
COMPREHENSIVE CONFIGURATIONS
REDUCED TIME AND COSTS FROM UNNECESSARY VISITS
INNOVATIVE SOLUTIONS TO CUSTOMERS’ HIGH-TECH ASPIRATIONS
Powered by PoolCop Core, Infinity and Edge
Every technician develops a way of working: preferred equipment brands, typical hydraulic layouts, familiar parameter ranges and trusted maintenance routines. The PoolCop range respects these habits, offering tools that enhance professional judgement rather than dictating a rigid approach.
PoolCop Core is tailored to those who want to keep direct control of equipment while benefiting from continuous monitoring and intelligent water‑treatment management. Core tracks key parameters, manages pH and disinfection according to real needs and raises early alerts, while day‑to‑day decisions on pumps, valves and features remain firmly in the technician’s hands.
PoolCop Infinity is designed for projects where full automation from day one is the objective. It links water quality, filtration cycles, pump speeds, heating, lighting, covers and other auxiliaries into a single, coordinated system, ideal for demanding residential pools, wellness areas or commercial facilities.
In both cases, the same modular architecture allows installations to evolve. A site can start with Core and later add Edge modules to automate more equipment, or deploy Infinity and extend its relay capacity as new features are installed, without replacing the foundation already in place.
The PoolCop smart pool solution is a fully open system, compatible with leading third‑party equipment. Whether it is a new installation, a renovation or a simple upgrade of an existing pool—rim‑flow, mirror or classic waterline, treated with chlorine, salt, UV or bromine—even a pool more than 20 years old can be brought into the connected era in a matter of hours.
PoolCop Apps & Interfaces
MyPoolCop: bridging owner and professional
Pool professionals understand that ownership experience shapes loyalty and retention. MyPoolCop extends that experience directly to your clients, giving them clear, real‑time visibility into their pool and a direct way to interact with key functions—all from an intuitive, dashboard‑style app.
Pool owners see filtration, pressure, water level, water treatment and temperatures at a glance. They receive alerts when something requires attention, such as a filter clean, indications of a leak or low treatment levels. They can control lights, fountains, cleaners and spa functions directly and set preferred heating targets. They also benefit from shared access, allowing family members, guests or your team to see the same up‑to‑date information.
For water analysis, pool owners or professionals can test at any time, and results transfer via Bluetooth for cloud storage and interpretation. MyPoolCop automatically suggests adjustments to disinfection and triggers relevant alerts.
The app also records the pool’s story through a dedicated timeline: equipment installations, upgrades, memorable occasions and everyday use, creating a narrative that enriches the ownership experience over time.
How it supports your business: your clients see the same pool data you do, understand the actions you’re taking and trust your recommendations because they can see the evidence themselves. MyPoolCop handles many routine owner questions—“Why do I need a filter clean?” “When will the water warm up?”—reducing support requests and freeing your time for higher‑value service. Connected automatically to the latest enhancements, the app keeps the ownership experience smooth and reassuring year after year, strengthening client relationships and reducing churn.
ProPoolCop: the professional command centre
ProPoolCop brings the full intelligence of the platform into a dedicated environment for professionals, accessible from both web browsers and mobile devices. From this single interface, technicians can see the status of all managed pools, access a specific site in detail and act immediately when something changes.
Configuration tools make it possible to set up or adjust a system remotely. Treatment thresholds, filtration schedules, pump behaviours, relay assignments and valve positions can all be reviewed and fine‑tuned without standing in front of the control box, which is particularly valuable for distant or difficult‑access sites.
The application also brings trends and histories together in visual form. Graphs for pressure, temperature, treatment values and levels show how the pool has behaved over time, making it easier to spot recurring pressure spikes, slow drifts in balance or reactions to particular usage periods.
Remote commands extend this capability further. Within appropriate safety limits, technicians can start or stop equipment, change modes, trigger a manual backwash or adjust settings directly from ProPoolCop, while the system records each action in a structured event log alongside alerts and maintenance notes.
Taken together, the Core and Infinity controllers, the modular Edge extensions and the ProPoolCop environment form a complete toolkit for connected pool management. They align with existing professional working methods while opening the door to new service models based on visibility, predictability and clear value for clients.