Transforming Pool Service
Customer expectations are high and always will be
How can you meet those expectations when it seems like you dedicate all your time to overseeing your staff, managing your vehicle fleet, procuring chemicals, and ultimately ensuring each pool is clean and properly maintained? How do you really know if your pools are healthy in between your programmed service calls?
In the pool service world, the key to success is satisfied pool owners. Contented clients remain steadfastly loyal, spread the word and invest in their pool.
It’s all about consistently exceeding expectations and ensuring differentiation
The challenge for service is the lack of any real-time intelligence from the pool itself. Technicians have a small window to get it right and leave the pool in perfect condition. What happens between visits is anyone’s guess, until inevitably the customer calls to complain.
The move to proactive and predictive service means stepping into a new era of higher customer retention, lower operational expenses and increased revenue from providing higher margin products and services.
‘Tech-Enabled’ means identifying (and in many cases correcting) pool issues long before they escalate, and before your clients even notice them.
Technology provides accurate, reliable, real-time pool data and control for actionable intelligence, anywhere and any time. It enables you to intervene from a distance if necessary and arrive prepared for each service call.
For tech-enabled service to become a reality and deliver the promise in your company:
• Hardware and equipment must be reliable and easy to maintain.
• Data on pool performance must be accurate and immediate, with sensors you can trust.
• Big Data, Machine Learning and AI must be leveraged in the Cloud to support service.
Cloud Technology increases pool performance each and every day.
Real time service insights into essential and critical functions, combined with data trending, brings instantaneous visualization and service-focused analysis of the status of all pools, spas and aquatic facilities/venues.
The PoolCop Cloud, powered by BigPool and FlowEngine, is able to provide the answer before the question has even arisen, using proactive and predictive big data modeling and smart learning AI.
It is your ally in providing informed reactive and proactive service.
Why PoolCop is the Solution
REMOTELY MONITOR YOUR POOL PORTFOLIO STATUS
IMMEDIATE ALERTS FOR A TIMELY RESPONSE
PLAN SERVICE CALLS PROACTIVELY
CONFIGURE EVERY POOL TO WORK AT ITS BEST
SAVE TIME AND EXPENSES ON UNNECESSARY TRAVEL
INNOVATIVE RESPONSES TO CUSTOMERS’ HIGH-TECH ASPIRATIONS
The PoolCop smart pool solution is a totally open system, fully compatible with 3rd party equipment. Whether it’s a new installation, a renovation, or a simple upgrade of an existing pool — rim flow, mirror, classic water line, treated with chlorine, salt, UV, or bromine. Even a pool that’s over 20 years old can be brought into the 21st century in a matter of hours!
PoolCop monitors continuously, analysing and storing the data, maintaining perfect balance, and sending out alerts for any anomalies it detects. As a pro, you’ll be the first to know, enabling you to fix problems before your customer is aware there’s an issue. With PoolCop you can predict and address the maintenance tasks unique to each pool.
The dedicated PoolCop interface gives you an overview of all your customers’ pools all in one place. And remote access saves time and unnecessary travel, making scheduling easier and improving productivity. If you’re looking to offer a premium pool service, modernize your approach, and guarantee excellent results, this technology-driven solution will make you stand out from competitors while you transform the pool experience for your customers.
In recommending PoolCop, you give customers the solution they need to make energy and cost savings that are immediate and significant. Above all, you’re helping them put the fun back into owning a pool
Product Advantages
• Real time control and data for all residential and commercial pools and spas.
• Equipment agnostic for universal installation, in any pool, with any equipment, anytime, anywhere.
• Cellular connection option for constant reliable connection, because when it’s mission critical, you need the data.
• Long-life sensors reduce the need to calibrate, and use “floating reference” technology.
• Always up to date via automatic OTA firmware updating, a common feature set at all pools.
• Designed to be repaired not replaced, with spares and upgrades available.
• Add (and upsell) additional features such as water level control, lighting control, temperature control, flooding detection, chlorine ppm sensors, energy meter, digital flow, and much more.
PoolCop Apps & Cloud Interfaces
Simple and intuitive, our Apps and Interfaces provide crucial information when and where you need it the most, with realtime and historical data at your fingertips. Receive proactive notifications and guidance, as well as control of all pool functions on any computer, tablet, and smartphone.
MyPoolCop
Designed for pool owners with a simplified interface, including the pool status (filtration pressure, water level, treatment and temperature), notifications for filter cleaning, leak detection and low chemical levels, access and quick commands to all pool features (lights, heating, fountains, etc.) as well as garden features, and water analysis results uploads . The App also allows for instant feedback to and from your clients.
ProPoolCop
Optimized for your company, your managers, and your pool technicians with full data and remote control of all automation, configurations and settings, along with data history for real-time diagnostics, and analytics. It is a single hub for instant access to client information, team members and service planning, and provides you with informative notifications and alerts for quick intervention and reassurance for you clients.
We are here to help you!
Commercial support
Our commercial team is ready to help you, the pool professional, to formulate your customer offer.
PoolCop’s qualified experts are on hand with comprehensive advice on a range of solutions, from the simplest installation to complex commercial multi-filter, multi-pump pool configurations. PoolCop has the products, options, and features to handle the most demanding situations.
Technical support
Quality technical support is central to what we do. Based in the PoolCop production facility in the South of France, the team works with pool professionals, analyzing individual pool data to quickly diagnose any issue.
The technical support staff liaise with our commercial and R&D teams, ready to guide pool professionals in understanding how well every pool in their portfolio is running
Installation and Set Up
The customer support service is available to assist pool professionals through the initial PoolCop installation and equipment configuration according to each individual pool’s requirements.
We can work with you to set parameters to suit your needs and follow your initial testing to be sure everything is working perfectly
Become a connected pool expert with PoolCop University
Our training programmes includes everything you need to demonstrate the solution and its advantages, install and configure the equipment, and help customers reap the benefits of remote pool monitoring and service. With PoolCop University, you’ll soon master the essential elements of an automated pool portfolio.
Even as an experienced pro you will benefit from refreshing and enhancing your knowledge and skills.
